At Fidos Find, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may contact us within the applicable time frame below.

1. Return Period

You may request a return within 14 calendar days from the date you receive your order.

For example, if your order is delivered on September 22, 2026, your return request must be submitted by October 6, 2026.

Return requests submitted after the 14-day period may not be accepted.

2. Eligible Returns

An item may be eligible for return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is significantly different from the product description.
  • The item is unused and in its original condition, where applicable.

Items should be returned with their original packaging, accessories, and other included materials whenever reasonably possible.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

Please provide your order details and, where possible, clear photographs showing the issue. This helps us review the request and determine the appropriate resolution.

4. Return Request Process

To request a return, contact us at:

Email: [email protected]

Please include:

  • Your name
  • Order details
  • Date of delivery
  • Reason for the return
  • Photos or other supporting information, if applicable

We will review your request and provide further instructions if the return is approved.

5. Refunds

Once an approved returned item has been received and inspected, we will process the applicable refund.

Refund processing will generally begin within 3–5 business days after the returned item is received and approved.

The time for the refunded amount to become available may depend on the applicable payment or financial service provider.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective item, Fidos Find may provide appropriate return instructions after reviewing the request.

For other approved returns, any applicable return-shipping arrangements will be communicated during the return process.

7. Items That May Not Be Accepted

Returns may not be accepted when an item has been used, damaged after delivery, altered, or returned without the required information or outside the applicable return period.

Certain products may also be non-returnable where their nature, condition, or applicable requirements make a return inappropriate.

8. Exchanges

If you would like to exchange an item, please contact us at [email protected] within 14 calendar days of delivery.

Exchange requests are subject to product availability and eligibility. If an exchange cannot be provided, we may offer another appropriate resolution where applicable.

9. Order Issues

If you believe there is an issue with your order, please contact us as soon as possible. For damaged, defective, or incorrect products, contacting us within 7 calendar days of delivery is recommended so the issue can be reviewed promptly.

10. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Fidos Find
Email: [email protected]