At Fidos Find, we aim to make the delivery process simple and convenient for our customers. This Shipping Policy explains how we handle orders, packaging, delivery, and related shipping matters.
1. Order Processing
Once an order is successfully placed, our team begins preparing the products for shipment. Orders are carefully checked and packaged before being handed over to the applicable delivery service.
Customers should provide complete and accurate delivery information when placing an order to help ensure successful delivery.
2. Order Confirmation
After placing an order, you may receive an order confirmation containing relevant details about your purchase.
Please review the information carefully and contact us as soon as possible if you notice an error in your order or delivery information.
3. Packaging
We take reasonable care when preparing and packaging products for delivery. Products are packaged appropriately to help protect them during handling and transportation.
4. Delivery
Orders are handed over to suitable shipping or delivery providers for transportation to the address provided at checkout.
Delivery may be affected by factors such as carrier operations, weather conditions, public holidays, customs procedures, or other circumstances outside our reasonable control.
5. Tracking Information
Where tracking is available, tracking details may be provided to customers after the order has been handed over to the delivery provider.
Customers can use the provided tracking information to monitor the progress of their shipment.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
If incorrect or incomplete information results in a delivery issue, additional arrangements may be required to complete delivery.
7. Failed Delivery
If a delivery attempt is unsuccessful, the delivery provider may make additional attempts or provide instructions for arranging another delivery.
Customers should follow any instructions provided by the delivery provider to help complete the delivery successfully.
8. Lost or Damaged Packages
If your package appears to be damaged when received, please contact us promptly at [email protected].
If a shipment appears to be lost or does not arrive as expected, please contact us with your order details so we can review the matter and assist where possible.
9. Changes to an Order
If you need to make a change to your delivery information after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate requests before an order has been processed or handed over for delivery. Changes may not be possible after dispatch.
10. Contact Us
If you have questions about shipping, delivery, or your order, please contact:
Fidos Find
Email: [email protected]